Rental Policies

Booking & Retainer

• A signed quote and a 30% non-refundable retainer reserve the date and pieces. The retainer goes toward the total.
• Bookings are welcome up to 18 months ahead.
• Early booking offer: book a wedding rental of $2,000 or more before December 31, 2026 and enjoy a complimentary set of pedestals. Just mention this offer when booking.

Payment

• The remaining balance is due 14 days before the event, along with final counts.
• We accept credit card and Interac e-transfer.
• Want to add a few pieces after booking? Additions are welcome up to 5 days before the event, subject to availability, and are paid in full when added.

Pickup & Return

• Pickup: Wednesday to Friday before the event. Return: Monday or Tuesday after.
• Pickup and return times are arranged with us at least one week before the event, so everything is prepped and ready when you arrive.
• Please plan for a vehicle with enough room for the order, and bring pieces back on the agreed day, packed the way they left us.
• Other clients are often counting on the same pieces the following weekend, so a late return fee may apply when items come back after the agreed day.

Delivery, Setup & Teardown

• Delivery is available on orders of $1,500 or more, with distance-based fees outside Sudbury.
• Setup and teardown can be added to any delivery and are quoted based on the event.
• Our team carries many pieces by hand, so we ask that access details be confirmed with the venue ahead of time: the distance from parking or the road to the room, any stairs or elevators, which doors we can use, and load-in times. These details help us bring the right crew and keep everyone safe.
• If access on the day is different from what was shared, an additional fee may apply. In the rare case that a delivery is not safe for our team, we may not be able to complete it. We will always look for a solution together first.
• Rental pieces stay at the venue until our scheduled pickup.

Moving Pieces & Late Night Pickup

• A second moment for your décor: we love moving ceremony pieces, florals, signage and décor over to the reception. Moving within the same venue is $250, and moving to a second venue is $350.
• Late night pickup: we are happy to stay late so the celebration can keep going. For pickups after 10:00 PM, a late night fee covers our team's time: $150 at 10:30 PM, $200 at 11:00 PM, $250 at 11:30 PM and $500 at midnight.

Damage Waiver (8%)

An 8% damage waiver is included with every order. It covers the small marks and everyday wear that come with a great celebration, so there is no need to worry about the little things. Loss and larger damage are handled as described under Caring for the Pieces.

Floral Deposit

All floral rentals include a refundable 15% security deposit, returned in full once the florals come back in good condition.

Caring for the Pieces

• Every piece is checked and photographed before it leaves our studio, and you are welcome to look everything over at handover.
• From pickup or delivery until return, the pieces are in the client's care, including around guests and venue staff. We appreciate the extra care that keeps them beautiful for the next celebration.
• If something is damaged beyond normal wear, we will share photos and talk it through with you. Damaged items are billed at three times their retail value, and items that go missing from the event are billed at ten times their rental cost. Where a deposit is in place, any charge comes from the deposit and the difference is returned.
• Pieces that come back with heavy food, drink or wax residue may need a cleaning fee.
• To keep our florals looking their best, please do not cut, take apart or repaint them, or add fresh flowers, tape, glue or pins. Would you like something custom? Just ask. We love creating something special.

Changes & Cancellations

• Final counts are confirmed 14 days before the event. Additions after that depend on availability.
• Life happens, and we understand. If plans change, simply let us know. The balance does not need to be paid, and the 30% retainer is kept, as it held the date and pieces for you.
• If the balance is not received by its due date, the date and pieces are released for other clients.
• If an emergency such as a fire, natural disaster or pandemic happens within 7 days of the event, we will work with you to move to a new date at no charge.

Venue Rules

• Every venue has its own guidelines for décor, candles, setup times and permits. Please check these with the venue. We are always glad to share recommendations from our experience.
• We are unable to refund pieces that cannot be used because of venue rules we were not told about beforehand.